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Google, Coursera Launch New IT Certificate Program



About This Certificate




This six-course certificate, developed exclusively by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work, either in a small business or at a global company, like Google. Whether you’ve been tinkering with IT or are completely new to the field, you’ve come to the right place.
If you’re looking for a job, upon completion of the certificate, you can share your information with top employers, like Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKsystems, UPMC, and, of course, Google.
Through a dynamic mix of video lectures, quizzes, and hand-on labs and widgets, this program will introduce you to troubleshooting and customer service, networking, operating systems, system administration, automation, and security.
Along the way, you’ll hear from Googlers with unique backgrounds and perspectives, whose own foundation in IT support served as a jumping off point for their careers. They’re excited to go on this journey with you, as you invest in your future by achieving an end-of-program certificate.
If you dedicate 8-10 hours a week to the courses, you can complete the certificate in about eight months. You can also skip through any content that you might already know and speed ahead to the graded assessments.
Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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6 courses

Follow the suggested order or choose your own.


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Projects

Designed to help you practice and apply the skills you learn.



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Certificates

Highlight your new skills on your resume or LinkedIn.




Projects Overview





Through a dynamic mix of hands-on labs, widgets, and codeblocks, this certificate program allows you to apply the skills you learned in the video lectures, including troubleshooting and customer service, networking, operating systems, system administration, automation, and security.

Courses
Beginner Certificate No prior experience required.

  • COURSE 1


    Technical Support Fundamentals

    Current session: Feb 12 Commitment 8 - 10 hours per week Subtitles English

    About the Course


    In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Inf... more
    You can choose to take this course only. Learn more.


  • COURSE 2


    The Bits and Bytes of Computer Networking

    Current session: Feb 12 Commitment 8 - 10 hours per week Subtitles English

    About the Course


    This course is designed to provide a full overview of computer networking. In this course, we’ll cover everything from the fundamentals of modern networking technologies and protocols to practical applications and network troubleshooting. By th... more
    You can choose to take this course only. Learn more.


  • COURSE 3


    Operating Systems and You: Becoming a Power User

    Current session: Feb 12 Commitment 8 - 10 hours per week Subtitles English

    About the Course


    In this course, you’ll learn how to use the major operating systems, Windows and Linux, which are a core component of IT. Through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main componen... more
    You can choose to take this course only. Learn more.


  • COURSE 4


    System Administration and IT Infrastructure Services

    Current session: Feb 12 Commitment 8 - 10 hours per week Subtitles English

    About the Course


    This course will transition you from working on a single computer to a whole fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn a... more
    You can choose to take this course only. Learn more.


  • COURSE 5


    IT Automation: It’s not that scary!

    Current session: Feb 12 Commitment 8 - 10 hours per week Subtitles English

    About the Course


    This course is designed to give you an introduction to concepts related to the automatic management of infrastructure in the IT industry. Using tools like scripting languages, version control, configuration management systems, and monitoring solutions, thi... more
    You can choose to take this course only. Learn more.


  • COURSE 6


    IT Security: Defense against the digital dark arts

    Current session: Feb 12 Subtitles English

    About the Course


    This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. The... more
    You can choose to take this course only. Learn more.

Creators


  • [img]https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://d15cw65ipctsrr.cloudfront.net/0a/8c5ed0f7cc11e7a9c133266e124f37/FINAL.jpg?auto=format%2Ccompress&dpr=1&w=&h=[/img]

    The Google IT course developer team is made up of experienced IT professionals who are responsible for creating this approachable, interactive, and dynamic content.
    The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

  • [img]https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/1a/ad5660f71911e7b128ab1176557b14/Screen-Shot-2018-01-11-at-1.47.45-pm.jpg?auto=format%2Ccompress&dpr=1&w=64&h=64[/img]

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