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Use Exchange Troubleshooting Assistant (ExTRA) to troubleshoot Unified Messaging issues

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#1 mashti


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Posted 21 April 2011 - 07:55 PM

Often times Exchange Unified Messaging (UM) support engineers would ask you to get ExTRA (Exchange Troubleshooting Assistant) logging to better analyze the issue you are facing. Here is how to do it -

1. Enable logging on the UM server using
Put them all to expert level.

2. Get ExTRA tracing -

Start collecting the Exchange UM Process Traces as indicated below:

Launch the Exchange Management Console

Select Toolbox

Double-click Performance Troubleshooter

Click Select a task

Click Trace Control

"Configure Trace File" Page

Accept the defaults for the following items:

- Select trace file location

- Select trace file name

- Enter max trace file size (MB)

Select trace file behavior:

- Sequential logging

Click on "Set manual trace tags"

"Set Trace Tags Manually" Page

Select the following Trace Types


- Fatal

- Error

- Warning

- Info

- Debug

- Function

Under "Components to Trace," scroll down, and click on MSExchangeUM

Under "Trace Tags," confirm all tags are selected (checking " MSExchangeUM" will enable all tags by default)

Click Start Tracing


3. Enable NetMon\Wireshark Tracing on Gateway, PBX and UM Server.

4. Reproduce the issue.

5. Stop Tracing

Stop collecting the Exchange UM Process Traces as indicated below:

Go back to the ExTRA window

Navigate to the binary trace log file (by default, it is located at C:\Program Files\Microsoft\Exchange Server\ExchangeDebugTraces.etl)

Send the resulting ExchangeDebugTraces.etl + NetMon traces to the support engineer you are working with.
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