MOC10965D - IT Service Management with System Center Service Manager
English | Size: 58.01 GB
This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.Using hands-on labs, students will learn the following:
Where Service Manager sits within the System Center 2016 product.
What business and technical needs Service Manager is designed to meet
How Service Manager aligns itself to ITIL and MOF.
How to architect and implement a System Center 2016 Service Manager deployment.
How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
How to customize System Center 2016 Service Manager to be in line with corporate standards.
How to configure Incident and Problem Management.
How to configure Activity, Change and Release Management.
How to configure Service Requests.
How to configure Service Level Management.
How to customize the Self-Service Portal.
How to configure Reporting and Analysis.
How to troubleshoot Service Manager and perform disaster recovery.
How to create customized Service Manager forms.