Jump to content


1

Help - Getting Error when trying ti Inventory new tapes


3 replies to this topic

#1 S3v3n

S3v3n

    Advanced Member

  • Members
  • PipPipPip
  • 259 posts
  • 716 thanks
  • LocationBeaverton, Oregon

Posted 10 November 2010 - 11:55 PM

All of the sudden i am getting failed jobs when trying to inventory new tapes.

[attachment=5059:DPM_Error.jpg]

I cant seam to find out any info on this.

I get 2 error IDs 3316 and 998


998  The operation failed because of a protection agent failure.  Retry the operation.

3316 The detailed inventory of tape failed for the following reason:

I have tried 3 different brand new tapes from 2 different packages without any luck.

When I inventory a tape I have used in the past it works fine.

This has just recently started. We normally insert one new blank tape in our rotation every week.


Any help would be great.
CompTIA A+ 2009 Completed
MCTS - Windows Server 2008 Active Directory: Configuration Completed
MCTS - Configuring Windows 7 Completed
MCTS - Windows Server 2008 Configuring Network Infrastructure Completed
MCITP - Server Administrator Completed
Cisco - CCENT Completed
CompTIA Project+ In Progress
CompTIA Security+ In Progress
Bachelor of Science Information Technology—Network Administration In Progress

#2 bookworm

bookworm

    Citrix Moderator

  • Honorary members
  • PipPipPip
  • 511 posts
  • 15822 thanks
  • LocationBookworms Paradies :-)

Posted 14 December 2010 - 08:15 AM

the two Error meassages says ónly try again and the next the reason for failure is unknown.
no info on web

i put it in the DPM forum

:yo:
hurry hurry and all up in the cloud i hope it never rains than ......

#3 bookworm

bookworm

    Citrix Moderator

  • Honorary members
  • PipPipPip
  • 511 posts
  • 15822 thanks
  • LocationBookworms Paradies :-)

Posted 15 December 2010 - 09:14 AM

Bad News from DPM Form
MVP DAVID wrote to me:

1.  Have you tried cleaning the tape drives?

2.  Have you tried re-scanning the tape libraries?

That's all I can suggest right now but if I think of anything else I will let you know.

If you discover a resolution, please post back as I am sure others would benefit from it!

Thanks,
David


it ´s all i get sorry
regards  :yo:
hurry hurry and all up in the cloud i hope it never rains than ......

#4 S3v3n

S3v3n

    Advanced Member

  • Members
  • PipPipPip
  • 259 posts
  • 716 thanks
  • LocationBeaverton, Oregon

Posted 28 December 2010 - 06:02 AM

Well we did figure it out finally. It turns out our Tape Vendor OneStop was providing us with Used tapes. Selling them to us as new ones as well.

The only way I figured this out is we bought a tape from CDW and it worked fine. Had Onestop send us some more and they didnt work either. Bought another from CDW it worked fine. Then as I was sitting there comparing the tapes I saw a stamp on the bottom that said Certified for reuse by distributor.

Talk about being pissed.

So all is working now.

And we will no longer use Onestop for tapes.

Thanks thou for trying to help.
CompTIA A+ 2009 Completed
MCTS - Windows Server 2008 Active Directory: Configuration Completed
MCTS - Configuring Windows 7 Completed
MCTS - Windows Server 2008 Configuring Network Infrastructure Completed
MCITP - Server Administrator Completed
Cisco - CCENT Completed
CompTIA Project+ In Progress
CompTIA Security+ In Progress
Bachelor of Science Information Technology—Network Administration In Progress




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Organization

Community

Downloads

Test Providers

Site Info


Go to top