thanks networkassin, you have inspired me. I graduated from uni with network course and get an offer to work as Helpdesk a year before graduated. During Helpdesk I manage to get CCNA and when internal hiring opened i got an offer to move to network team. just after moved in in network my manager send me to attend training. I was selected among the newbie and senior (L1 senior) and the other guy was selected is from L2. Now I am process of getting CCNA wireless.
I am thinking to move out from operation and want to be network engineer (engineering team) like you rather than sitting with service manager and ticketing.. how do i start?